Pelham Medical Center announced today that it has achieved the Healthgrades 2021 Outstanding Patient Experience Award™. This distinction places Pelham Medical Center among the top 15 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects patients and providers.

For this annual analysis, Healthgrades evaluated 3,297 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2019 to December 2019. Of those hospitals evaluated, 417 hospitals outperformed their peers—based on their patients’ responses—to achieve this award.

“Pelham Medical Center is committed to quality and providing patients with the best experience possible when they visit our hospital,” said Tony Kouskolekas, president of Pelham Medical Center. “It is gratifying when those efforts are recognized, and we are pleased to be included among the top 15 percent of hospitals nationwide for outstanding patient experience. We have an exceptional team.”

Healthgrades evaluates performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 29-question survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. Question topics range from cleanliness and noise levels in patient rooms to medication explanations, and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.

“The recipients of the Healthgrades 2021 Outstanding Patient Experience Award have consistently put patient experience front and center and have made it a priority within their organization,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “We commend these hospitals for their long-standing commitment to providing an exceptional patient experience, while ensuring the health and safety of their patients.”

View Healthgrades hospital quality methodologies.

About Pelham Medical Center

Located at the intersection of Westmoreland Road and Highway 14, Pelham Medical Center provides a wide range of services, including surgery, intensive care, emergency services with low wait times, full diagnostic capabilities, medical and surgical specialties, a certified Primary Stroke Center, world-class cancer treatment and primary care. Pelham Medical Center consists of 48 inpatient rooms and is continuously expanding services to meet the needs of patients. The hospital design focuses on both comfort and convenience for patients and visitors. For more information, visit PelhamMedicalCenter.com.